Capturing phone conversations can be useful in various scenarios such as customer service support, training sessions, and quality control checks. With the latest update of iOS 18, there are new features that make it easier to capture phone conversations on your iPhone or iPad.

Why Capture Phone Conversations?

Capturing phone conversations can be beneficial in many ways. For customer service support, capturing conversations allows for easy referencing of previous interactions and provides a complete record of the customer’s issue. It also ensures that all team members have access to the same information, making it easier to resolve issues efficiently.

How to Enable Voice Recording on iOS 18

1. Go to Settings > Privacy & Security.
2. Scroll down and tap on Voice Recording.
3. Toggle the switch to enable voice recording.



4. Select the option you want to use for recordings (e.g., Automatic, Manual).

Automatic recordings will start automatically when a call is received. Manual recordings require you to press and hold the 1 button during the call. Once the recording is complete, it will be saved in the Voice Memos app on your device.

How to Access Recorded Conversations

3. Open the Voice Memos app on your iPhone or iPad.
4. Tap on the recording you want to listen to.
5. Press and hold the play button to listen to the recording.
6. You can also use the controls to rewind or fast forward through the recording.

Additionally, you can share recorded conversations with others by tapping on the sharing icon in the top right corner of the screen.

How to Use Voice Recording for Customer Service Support

4. Enable voice recording on your iPhone or iPad as described above.
5. When a customer calls into your business, inform them that the call is being recorded for quality assurance purposes.
6. During the call, record the conversation using the voice recording feature on your device.
7. After the call ends, review the recording to assess the customer’s issue and provide feedback to the customer service representative on their performance.
8. Save the recording for future reference and use it as needed in any follow-up communication with the customer.

How to Use Voice Recording for Training Sessions

5. Enable voice recording on your iPhone or iPad as described above.
6. During the training session, record the conversation using the voice recording feature on your device.
7. After the training session ends, review the recording to provide feedback to the trainee on their performance.
8. Save the recording for future reference and use it as needed in any follow-up communication with the trainee.
9. Use the recording to identify areas where additional training may be necessary.

How to Use Voice Recording for Quality Control Checks

To use voice recording for quality control checks, follow these steps:

6. Enable voice recording on your iPhone or iPad as described above.
7. During the call, record the conversation using the voice recording feature on your device.
8. After the call ends, review the recording to assess whether the customer service representative adhered to company policies and procedures.